Sears Gold Mastercard, Cleveland, OH - Customer Service representative provided payoff amount and would send letter. After three weeks I called back in to find out were the letter was and was told that my account was in a

To:Complaint Author
Subject:Re: Sears Gold Mastercard, Cleveland, OH - Customer Service representative provided payoff amount and would send letter. After three weeks I called back in to find out were the letter was and was told that my account was in a